customer experience

Peak seasons represent critical times for customer service, when contact volumes increase dramatically and operational pressure reaches peak levels. A well-structured omnichannel strategy becomes essential to maintain high quality standards and ensure continuity in the customer…

Customer Relationship Management represents a fundamental strategic approach to managing customer relationships. Understanding the meaning of CRM means acquiring the skills needed to transform business processes and improve business performance through structured implementation. Definition and meaning…

The evolution of customer service is through the integration of advanced technologies that optimize user experience and operational efficiency. I voicebots represent today's most promising frontier for customer service., offering immediate and personalized responses through conversational…

The personalization of the customer experience is the primary goal that companies currently engaged in the processes of servicing and connecting with end users are striving for. A interactive voice response system (IVR) modern and flexible…

This case study focuses on the use of XCALLY by one of the leading companies in healthcare in Nigeria, Avon HMO, and how the customer experience of its clients has improved through the use of the…

Customer service is facing a period of major transition, perhaps the most important change in the past 20 years: the massive introduction of artificial intelligence into customer support processes. Traditional call centers are increasingly evolving toward…