Is the ChatGPT revolution also affecting contact centers?
September 22
Technology is continually changing the way companies interact with their customers. One of the emerging tools in this revolution is ChatGPT (Generative Pre-trained Transformer), the artificial intelligence system that in recent months is literally disrupting our […]
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Virtual agent training: a practical guide to algorithms, data and processes for smarter chatbots
September 13
Chatbots or virtual agents have become essential tools for businesses seeking to improve customer interaction. But to be truly effective, these virtual agents must be trained properly. This article will guide you through the fundamentals of […]
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Chatbots vs. human operators: how to strike the right balance to deliver quality customer service
August 16
I chatbots, or chat assistants, are software programs designed to simulate human conversations through texts or conversations. In recent years, chatbots have become increasingly popular in customer service, as they allow 24/7 responses to users to […]
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The state of AI Customer Service: the challenges and opportunities ahead
July 21
With the advent of 2023, Artificial Intelligence is revolutionizing the way companies manage customer service. AI is becoming increasingly sophisticated and accessible, providing fresh prospects for enhancing customer experience, increase process efficiency and reduce costs. How […]
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What is it and how to make a chatbot
April 28
Chatbots are artificial intelligence (AI) programs designed to simulate human conversations through a messaging platform. Chatbots can be integrated in various ways, from websites to messaging applications, from social media to email, to provide customer assistance […]
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CHATBOT Theory and case studies
February 27
What is a ChatBot? A ChatBot is a software based on AI, able to simulate an intelligent conversation with users on a chat system. It offers a functional support service through the main messaging platforms such as Slack, […]
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