chatbot

Chatbot evolution: from basic bots to artificial intelligence

June 14

The evolution of chatbots has revolutionized the way companies interact with customers. From simple basic bots, chatbots have become increasingly sophisticated through the integration of artificial intelligence. In this article, we will explore the history of […]

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Conversational AI and Chatbots: Transforming Omnichannel Customer Experience with XCALLY

May 16

Conversational AI and chatbots have emerged as powerful tools in the realm of customer experience, enabling personalized interactions and providing immediate and intelligent support. In this article, we will explore how Conversational AI and chatbots are […]

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WhatsApp for business: the key to effective customer care

April 12

Customer service is now an indispensable service for companies, whether they are in sales, manufacturing or public administration. Any business that interfaces with end users will need customer service, more or less structured. Today's consumers are […]

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Chat with Artificial Intelligence: the seamless integration of human support and technology

April 9

The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]

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The evolution of customer care: AI and chatbots offer new perspectives

March 26

The future of customer care is here, and it is being shaped by artificial intelligence (AI) and chatbots. These innovative solutions are transforming the way companies interact with their customers, offering immediate and personalized service. In […]

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iSpeech Text to Speech: The Revolution in Customer Care Automation.

March 15

Technological evolution has led to major advances in the customer care field, and one of these is the introduction of text to speech. In this article, we will explore the concept of iSpeech Text to Speech, […]

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