chatbot

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…

As consumer expectations increase and the market becomes increasingly competitive, companies must find innovative ways to meet their customers' demands.AI not only allows for automated operations, but also offers the ability to personalize the customer experience,…

To stay ahead of the curve and maintain high customer service standards, companies are constantly looking for ways to optimize customer interactions and improve operational efficiency. Artificial intelligence (AI)-based solutions present themselves as an effective answer…

Customer service is evolving rapidly thanks to AI, which enables it to automate repetitive tasks and offer personalized assistance in real time. With its AI Assistants, XCALLY is enabling continuous improvement of the customer experience and…

Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of…

In recent years, the relationship between companies and customers has undergone a radical transformation. Modern customer care systems are called upon to handle increasingly sophisticated interactions across multiple channels, ensuring excellent service. To better support the…