chatbot

Conversational AI and chatbots: what are the main differences and how to use them for an effective customer experience

December 22

In the ever-evolving digital world, companies are constantly seeking to improve the customer experience and offer increasingly efficient support services. Two technologies that have gained ground and are increasingly important in contact center realities are the […]

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What is conversational marketing and how it can improve customer dialogue

November 13

Conversational marketing is becoming an increasingly important component of modern marketing strategies. Based on dialogue rather than simple communication, it helps companies approach customers in a more natural and engaging way, listening to their needs and […]

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XCALLY: the omnichannel solution for optimizing credit recovery

November 7

Credit recovery, or debt collection, is a crucial challenge for companies that want to maintain their financial strength and reputation in the market. However, traditional communication channels such as telephone, email or mail often prove ineffective, […]

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Amazon Polly and next-generation speech synthesis

October 6

Text-to-speech, is a technology that enables the conversion of text to audio, offering new possibilities for interaction and accessibility. Thanks to recent developments in next-generation speech synthesis, artificial voices have become increasingly realistic and natural. In […]

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iSpeech: the technology that turns text into voice

September 26

Communication is a fundamental aspect of our daily lives, and technology continues to offer innovative solutions to facilitate the transmission of messages. One tool that is revolutionizing communication is iSpeech, a cutting-edge speech synthesis technology that […]

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Is the ChatGPT revolution also affecting contact centers?

September 22

Technology is continually changing the way companies interact with their customers. One of the emerging tools in this revolution is ChatGPT (Generative Pre-trained Transformer), the artificial intelligence system that in recent months is literally disrupting our […]

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