case study

In health care, efficient appointment management is essential to ensure quality service to patients. This case study illustrates how the omnichannel solution from XCALLY transformed the notification system of one of the largest university hospitals in…

This case study focuses on the use of XCALLY by one of the leading companies in healthcare in Nigeria, Avon HMO, and how the customer experience of its clients has improved through the use of the…

The customer service on WhatsApp today represents one of the most effective strategies for creating a direct and immediate point of contact with customers. Using the world's most popular messaging platform, companies can offer personalized and…

At the center of this case study is amajor company that operates nationwide IT services in Brazil. This organization is responsible for a large technology infrastructure that supports a nationwide citizen service. With hundreds of simultaneous…

Technological evolution has completely redefined customers' expectations of support services. Implementing a customer experience platform is now the strategic key for call centers that want to stand out from the competition and ensure personalized and superior…

The customer service industry is undergoing a profound transformation driven by artificial intelligence. AI technologies are redefining customer experience paradigms, offering innovative solutions that improve operational efficiency and increase user satisfaction. What then are the main…