automation

Artificial intelligence in modern contact centers is divided into two basic strategic approaches: automation vs augmentation. The former completely replaces human intervention, while the latter enhances operators' capabilities. Understanding when to apply each approach determines the…

In health care, efficient appointment management is essential to ensure quality service to patients. This case study illustrates how the omnichannel solution from XCALLY transformed the notification system of one of the largest university hospitals in…

CX automation represents the natural evolution of customer service, where artificial intelligence and automation work together to create personalized and immediate experiences. This technological revolution is completely redefining the way companies interact with their customers, streamlining…

Communications management is critical to the success of any business that relies on direct contact with customers. In this context, call management software is a crucial tool for coordinating and optimizing telephone interactions, ensuring effective and…

Process automation has become an essential element for companies looking to improve operational efficiency and customer satisfaction. In an environment where communication occurs across multiple channels, integrating automation solutions is not only beneficial, but also critical…