artificial intelligence
Chat with Artificial Intelligence: the seamless integration of human support and technology
April 9
The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or…
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Explainability in AI: understanding artificial intelligence to improve customer care
March 21
Artificial intelligence is increasingly being used in customer interactions, but it is important for companies to be able to explain the decisions made by their systems, to give greater transparency to a world, in some cases,…
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Explainability vs Interpretability: the challenge of transparent artificial intelligence
December 15
Artificial intelligence (AI) has revolutionized many areas of our daily lives, but one of the main challenges when we talk about adopting artificial intelligence is understanding the results produced by the algorithms on which it is…
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Everything you need to know about eXplainable AI: the new frontier of artificial intelligence
June 9
Artificial intelligence (AI) is revolutionizing the world we live in, making it easier to solve complex problems and providing increasingly effective decision support. However, one of the main challenges related to AI is understanding the internal…
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AI singularity: what is it and what lies ahead in the next few years?
May 9
The concept of AI singularity, until recently essentially unknown, is becoming a term that populates our lives, even unknowingly. ChatGPT, and new artificial intelligence tools in general, are evolving very quickly, and just as quickly could…
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