XCALLY MOTION provides the integration with SugarCRM to automatically open a task for every call depending on the conditions (Queue, Call status or Outbound) set in the trigger.
The call will be populated with information about the call and displayed for the agent in the SugarCRM environment.
Every time there is an outgoing/incoming call, the trigger conditions are checked and a SugarCRM call is created and assigned to the agent managing the call if the conditions are met.
The integration is included in all the XCALLY Plans!
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