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XCALLY integrates seamlessly with Servicenow, the popular ITSM and workflow management platform.
Thanks to this integration, Servicenow service tickets can be automatically created and managed directly from the XCALLY operator interface.
For example, during a call or chat, the agent can immediately open a ticket corresponding to the customer's request, without having to access external systems.
Integration makes XCALLY a powerful omnichannel solution capable of connecting to popular enterprise IT systems for customer service.
Note: Please consult the official XCALLY and Servicenow documentation for further details and detailed instructions on how to correctly configure Servicenow integration on XCALLY.
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