The Incident is the most important feature, it is a ticket created to manage requests from customers and to monitor the solution of the problem through a period of time.
XCALLY Motion Integration will fill most of the default fields contained in the incident, with an action triggered by the phone call, inbound or outbound.

Another important feature consists in the filters that can be applied to the search through all available services.

ServiceNow Instance Platform also provides the possibility to register the Agents as users. The integration will recognize all registered agents, and the agent who call the customer (outbound call) or answer the customer phone call (inbound call) will be automatically inserted as the incident owner and author inside the incident page.