XCALLY Freshsales integration

XCALLY MOTION provides the integration with Freshsales, the CRM solution by Freshworks. One of the Freshsales most important elements are the Activities - tickets created to manage and monitor requests coming from customers.
The integration creates an Activity object in Freshsales when the agent manages a call using XCALLY, according to conditions set by the Administrator.
This will improve agent experience!

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Configuration steps

He integration is easy to configure in the XCALLY Motion admin section:

The result

Our agents, logged both in Freshsales and in XCALLY Motion, will get the Freshsales Activity automatically created and assigned for each outgoing/incoming call, when the trigger conditions are met.

The integration is included in all the XCALLY Plans!
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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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