XCALLY MOTION provides the integration with Freshsales, the CRM solution by Freshworks. One of the Freshsales most important elements are the Activities - tickets created to manage and monitor requests coming from customers.
The integration creates an Activity object in Freshsales when the agent manages a call using XCALLY, according to conditions set by the Administrator.
This will improve agent experience!
He integration is easy to configure in the XCALLY Motion admin section:
Our agents, logged both in Freshsales and in XCALLY Motion, will get the Freshsales Activity automatically created and assigned for each outgoing/incoming call, when the trigger conditions are met.
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