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Peak seasons represent critical times for customer service, when contact volumes increase dramatically and operational pressure reaches peak levels. A well-structured omnichannel strategy becomes essential to maintain high quality standards and ensure continuity in the customer…

Customer Relationship Management represents a fundamental strategic approach to managing customer relationships. Understanding the meaning of CRM means acquiring the skills needed to transform business processes and improve business performance through structured implementation. Definition and meaning…

In health care, efficient appointment management is essential to ensure quality service to patients. This case study illustrates how the omnichannel solution from XCALLY transformed the notification system of one of the largest university hospitals in…

The evolution of customer service is through the integration of advanced technologies that optimize user experience and operational efficiency. I voicebots represent today's most promising frontier for customer service., offering immediate and personalized responses through conversational…

Since its early development, XCALLY has adopted an approach focused on privacy, transparency and security, ensuring the protection of personal data of its customers and users in accordance with international regulations. These principles are fully aligned…

The personalization of the customer experience is the primary goal that companies currently engaged in the processes of servicing and connecting with end users are striving for. A interactive voice response system (IVR) modern and flexible…