Turn conversations into actionable insights
Unlock the power of Artificial Intelligence to analyze, understand, and improve every customer interaction. With XCALLY Speech Analytics, powered by Xdroid, every call becomes valuable data to enhance service quality, agent performance, and customer satisfaction with precision, objectivity, and scale.
Automatic transcription & speaker separation
Convert every call into accurate, searchable text, even with background noise, accents, or overlapping voices. XCALLY Speech Analytics automatically separates agent and customer speakers, enabling targeted performance analysis, quality monitoring, and coaching opportunities.
Sentiment & emotion analysis
Go beyond words: analyze the emotional tone of every interaction to truly understand how your customers feel. Track positive, neutral, and negative sentiments throughout the call to measure satisfaction, detect frustration early, and assess how agents handle sensitive moments.
Keyword detection & smart categorization
Automatically identify recurring keywords, phrases, and topics (such as refund, complaint, or upgrade) and categorize calls for quick, actionable insights. Detect patterns, trends, and root causes to improve processes, reduce handling time, and increase customer loyalty.
Custom dashboards & insights
Access clear, visual and intuitive dashboards with key performance metrics: average sentiment, talk time ratio, silence periods, interruptions, and compliance scores. Generate custom reports by agent, team, or time range to track improvement and support data-driven decisions.
Integrate Speech Analytics with XCALLY
Thanks to the partnership with Xdroid, XCALLY Speech Analytics integrates seamlessly with XCALLY, creating a unified ecosystem for contact center intelligence. Gain a complete view of operations, empower coaching and quality programs, and elevate the customer experience across all channels (voice, chat, email, and more).
Learn how to revolutionize your customer service with AI.
Contact us for a free quote!