Sentiment analysis by voice recording: how to understand what your customers are thinking
Today more than ever, customer experience is a key factor in a company's success. Thoroughly understanding your customers' needs and their level of satisfaction is key to building their loyalty and growing business. But how to […]
Using Sentiment Analysis to improve Customer Care.
When we talk about customer care, customer satisfaction is essential. Sentiment Analysis, is an Artificial Intelligence-based technology that is revolutionizing the way call centers interact with users. In this article, we will explore how Sentiment Analysis […]