customer experience

What is an IVR and how it works

February 27

IVR stands for Interactive Voice Response: interactive voice response, which is a technology that allows customers to interact with a telephone system through a voice menu configurable to a company's specific needs. IVRs are increasingly established […]

Read the article >

How to choose the right customer support software for your contact center

February 1

One of the biggest challenges facing every brand today is managing increasingly complex customer care & experience processes. Providing the best customer service requires the orchestration and governace of multiple channels and tools. To do this, […]

Read the article >

Case study: how artificial intelligence helps contact center management

January 23

In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the […]

Read the article >

Conversational AI: what is it and how it works

January 11

Conversational artificial intelligence refers to those technologies, such as chatbots and virtual agents, with which users can interact. Conversational AI employs big data, machine learning and natural language processing to mimic human interactions and recognize speech […]

Read the article >

Microsoft Teams Voice Connector: the new XCALLY integration, more features for companies

December 5

Microsoft Teams Voice Connector is a new feature of XCALLY, the omnichannel software that allows companies to offer an excellent customer care service to their customers. Thanks to this integration, all the operators using XCALLY will […]

Read the article >

Digital transformation and customer experience: a scenario where persons in crisis call for help. The case study of Fundaciò Ajuda i Esperança

July 20

Ingo SPA, the group leading the development of XCALLY with the owned company Xenialab became a benefit company at theen of 2021: as a result, we are working hard to create sustainable solutions that focus on […]

Read the article >

« Previous 1 … 4 5 6 7 Next »