customer experience

Microsoft Teams Voice Connector: the new XCALLY integration, more features for companies
December 5
Microsoft Teams Voice Connector is a new feature of XCALLY, the omnichannel software that allows companies to offer an excellent customer care service to their customers. Thanks to this integration, all the operators using XCALLY will […]
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Digital transformation and customer experience: a scenario where persons in crisis call for help. The case study of Fundaciò Ajuda i Esperança
July 20
Ingo SPA, the group leading the development of XCALLY with the owned company Xenialab became a benefit company at theen of 2021: as a result, we are working hard to create sustainable solutions that focus on […]
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Trasformazione digitale e customer experience: uno scenario in cui le persone in crisi chiedono aiuto. Il caso di studio della Fundaciò Ajuda i Esperança
July 20
Ingo SPA , il gruppo che guida lo sviluppo di XCALLY con la società di proprietà Xenialab è diventata una società benefit nel 2021: di conseguenza, stiamo lavorando duramente per creare soluzioni sostenibili che si concentrino […]
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Don't stop your business! Ensure the continuity of your Customer Care service!
May 3
This situation emphasizes the need to adopt new working methods for small, medium and large enterprises. It is not easy to predict a critical situation, this is why it is essential to have a Business Continuity […]
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call center dispositions
How to improve your strategy in a customer-driven way using dispositions
October 25
What is a disposition? A disposition is a label (or a set of labels, with a hierarchy of up to three levels) that describes the outcome of a call or, in general, an interaction. It is […]
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callback feature
Frustrated Customers and Stressed Agents? Introduce the call back system in your Call Centre!
May 25
Improve your Customer Experience avoiding long waiting times in the Queue: allow your Customers to schedule a Callback in case they don't want to wait on hold. The XCALLY Motion Bull dialer will call them at exactly the […]
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