artificial intelligence

Technological evolution has completely redefined customers' expectations of support services. Implementing a customer experience platform is now the strategic key for call centers that want to stand out from the competition and ensure personalized and superior…

The customer service industry is undergoing a profound transformation driven by artificial intelligence. AI technologies are redefining customer experience paradigms, offering innovative solutions that improve operational efficiency and increase user satisfaction. What then are the main…

Omnichannel and innovation are now the fundamental pillars on which to build the call centers of the future: an interconnected ecosystem where the customer can move freely between different communication channels, maintaining continuity of conversation and…

Today, AI-based solutions are profoundly changing the way companies interact with their customers, offering personalized experiences, immediate responses, and ongoing support. In this article, we will explore how applications of artificial intelligence in customer care are…

In this interview, CX Today’s Deputy Editor, Rhys Fisher, talks with Giuseppe Careri, Chief Technology Officer of XCALLY, who brings 14 years of hands-on software development experience, starting from what he describes as “writing the first…

To stay ahead of the curve and maintain high customer service standards, companies are constantly looking for ways to optimize customer interactions and improve operational efficiency. Artificial intelligence (AI)-based solutions present themselves as an effective answer…