AI

The future of customer experience: leveraging AI sentiment analysis for a deeper understanding of customers

January 23

The digital age has brought an enormous amount of data at the disposal of companies. Among the most valuable data are those that reflect customers' opinions, emotions, and perceptions. Understanding this information is critical to improve […]

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AI and Automation: the technological revolution that is transforming the world of customer care

January 3

Artificial intelligence (AI) and automation are fundamentally changing the way businesses operate, offering unprecedented opportunities to improve efficiency, customer experience and overall productivity. In this article, we will explore how AI and automation are revolutionizing the […]

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WFM Software: the intelligent personnel management solution

December 27

With the increasing complexity of operations and the need to adapt quickly to changing market needs, it is essential to have intelligent tools that simplify and optimize human resource planning and management. In this article, we […]

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Conversational AI and chatbots: what are the main differences and how to use them for an effective customer experience

December 22

In the ever-evolving digital world, companies are constantly seeking to improve the customer experience and offer increasingly efficient support services. Two technologies that have gained ground and are increasingly important in contact center realities are the […]

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Explainability vs Interpretability: the challenge of transparent artificial intelligence

December 15

Artificial intelligence (AI) has revolutionized many areas of our daily lives, but one of the main challenges when we talk about adopting artificial intelligence is understanding the results produced by the algorithms on which it is […]

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How the concept of omnichannel healthcare is transforming patient care

November 21

Healthcare is undergoing a radical transformation through the adoption of the concept of omnichannel healthcare. This new philosophy is based on the integration of different communication channels, such as telemedicine, mobile apps, chatbots and digital platforms, […]

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