AI

iSpeech: the technology that turns text into voice

September 26

Communication is a fundamental aspect of our daily lives, and technology continues to offer innovative solutions to facilitate the transmission of messages. One tool that is revolutionizing communication is iSpeech, a cutting-edge speech synthesis technology that […]

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Is the ChatGPT revolution also affecting contact centers?

September 22

Technology is continually changing the way companies interact with their customers. One of the emerging tools in this revolution is ChatGPT (Generative Pre-trained Transformer), the artificial intelligence system that in recent months is literally disrupting our […]

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Virtual agent training: a practical guide to algorithms, data and processes for smarter chatbots

September 13

Chatbots or virtual agents have become essential tools for businesses seeking to improve customer interaction. But to be truly effective, these virtual agents must be trained properly. This article will guide you through the fundamentals of […]

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Predictive models: what is predictive machine learning and how it can improve your business

September 1

Predictive models based on machine learning are becoming essential tools for companies of all sizes, in order to meet the demands of an increasingly competitive market. These models can help companies predict future customer behavior, improve […]

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The importance of user experience personalization in the AI era

August 22

Customer experience (or user experience) has become an increasingly important aspect for companies, especially in call centers, where operators must provide quick and effective service to customers. However, with the advent of theArtificial Intelligence (AI), contact […]

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Interpretability vs explainability: Understanding the Differences and Importance in the World of Artificial Intelligence

July 4

With the advent of artificial intelligence (AI), more and more organizations are using machine learning algorithms to make critical decisions that affect the lives of many people. However, the complexity and opacity of these algorithms can […]

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