Streamline your contact center wait times with self-service apps

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The customer makes a request and XCALLY, by receiving some keywords from his voice intervention or focusing on some keywords in a written message, manages to direct the user towards the resolution of his doubts. It is a sort of DIY system, able to satisfy customers who will have an immediate and practical response without having to wait to interact with an operator, but also to meet the needs of the company.

This system is extremely performing and practical.
In this way we move on to deliver to human activity only the highlight of the interaction, the topical juncture of the relationship between consumer and company, and not the mere repetitive and habitual part.
The platform allows you to control the various interactions.

Contact us to get a free quote of the XCALLY self service apps tool!

The best omnichannel
software for cutting
edge companies

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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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