XCALLY is a valuable help for companies in the interface with customers. The consumer who questions the customer service, through the various channels, typically asks questions, which can often be assimilated and collected by standard type.
The self-service apps of the platform allow to streamline the work of physical operators and simplify their intervention, reducing the various waiting times and streamlining the incoming queue (for example in a contact center).
The customer makes a request and XCALLY, by receiving some keywords from his voice intervention or focusing on some keywords in a written message, manages to direct the user towards the resolution of his doubts. It is a sort of DIY system, able to satisfy customers who will have an immediate and practical response without having to wait to interact with an operator, but also to meet the needs of the company.
This system is extremely performing and practical.
In this way we move on to deliver to human activity only the highlight of the interaction, the topical juncture of the relationship between consumer and company, and not the mere repetitive and habitual part.
The platform allows you to control the various interactions.
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