XCALLY MOTION provides the integration with Desk.com the Cloud Help Desk solution for customer care.
Desk.com creates a Case for each call, according to the configured Queues and Triggers.
Every time there is an outgoing/incoming call, the trigger conditions are checked and a Desk.com Case is created and assigned to the agent managing the call if the conditions are met.
The integration is included in all the XCALLY Plans!
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