XCALLY Desk.com integration

XCALLY MOTION provides the integration with Desk.com the Cloud Help Desk solution for customer care.

Desk.com creates a Case for each call, according to the configured Queues and Triggers.

Configuration steps

The result

Every time there is an outgoing/incoming call, the trigger conditions are checked and a Desk.com Case is created and assigned to the agent managing the call if the conditions are met.

The integration is included in all the XCALLY Plans!
Contact us to discover more!

The best omnichannel
software for cutting
edge companies

Contact us now to receive more info

XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
Contact

Email: complete the form
Phone: +39 011 198 865 00
Follow us
cross