XCALLY Desk.com integration

XCALLY MOTION provides the integration with Desk.com the Cloud Help Desk solution for customer care.

Desk.com creates a Case for each call, according to the configured Queues and Triggers.

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Configuration steps

The result

Every time there is an outgoing/incoming call, the trigger conditions are checked and a Desk.com Case is created and assigned to the agent managing the call if the conditions are met.

The integration is included in all the XCALLY Plans!
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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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