XCALLY Desk.com integration

XCALLY MOTION provides the integration with Desk.com the Cloud Help Desk solution for customer care.

Desk.com creates a Case for each call, according to the configured Queues and Triggers.

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Configuration steps

  1. Create a new integration in Desk.com
  2. Create a Desk Configuration for the account created in XCALLY Motion
  3. Create a Trigger, set the conditions you want to trigger and add integrations actions, by selecting the Desk integration, Desk Account and the Configuration you want to use.

The result

Every time there is an outgoing/incoming call, the trigger conditions are checked and a Desk.com Case is created and assigned to the agent managing the call if the conditions are met.

The integration is included in all the XCALLY Plans!
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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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