Collaborate smarter with Internal Chat
Keep your agents and supervisors connected at all times with XCALLY’s Internal Chat. Exchange messages instantly, share information, and solve issues together.
Easily find the answers you need by connecting with your teammates
Internal Chat enhances teamwork and efficiency by enabling quick, direct communication inside the XCALLY environment. Whether you need fast support, real-time feedback, or quick updates, your team can collaborate seamlessly — improving both agent productivity and customer satisfaction.
Let’s look at an example scenario
Imagine an agent on a call with a customer who needs quick support to solve an issue. Instead of transferring the call, they can instantly message another agent or supervisor through the Internal Chat to get the information they need. This means faster problem resolution, fewer call transfers, and a smoother customer experience.
Find out how to transform your customer relationship management.
Contact us for a free quote!