The technology that governs workforce management (WFM) is transforming the way companies manage their workforce. Through innovation, companies can now optimize the organization of human resources, improve productivity and efficiency, and reduce costs. But what are the trends and innovative solutions in workforce management that are driving this revolution?

The importance of technology in workforce management

Today's companies face increasingly complex challenges, including globalization, growing competition and changing skill requirements. Effective personnel management has become crucial to the success and growth of any business.

Technology applied to WFM offers tools and solutions that help companies efficiently manage personnel, monitor performance, improve communication and train employees. These technology tools enable companies to respond quickly to market challenges and adapt to changing needs.

Workforce management trends and innovative solutions

There are several trends and technological solutions currently contributing to an innovative scenario in the field of human resources. Here are some of the most important ones:

  • Automation and artificial intelligence (AI): The adoption of technologies of automation and AI is revolutionizing personnel management, simplifying complex processes and reducing the time and effort required to perform certain tasks. For example, automation can be used to manage scheduling, resource allocation and performance evaluation.
  • Big data and people analytics: Companies are leveraging big data and people analytics to make more informed decisions. These tools enable organizations to identify trends and patterns in employee behavior, predict future needs, and optimize staff training and development.
  • Cloud computing: The cloud computing is becoming increasingly popular in the human resource management sector, offering companies access to scalable and cost-effective services and solutions. The cloud enables companies to rapidly deploy new tools and easily access data and information from any location and device.
  • Mobile and remote technologies: With the rise of remote work and virtual teams, mobile and remote technologies are becoming increasingly important, including in HR. These tools enable employees to access company resources and information wherever they are and to communicate and collaborate efficiently with colleagues.
  • Gamification and Interactive Training: Gamification and interactive training are becoming increasingly popular in the human resource management industry, offering employees a more engaging and fun way to learn new skills and improve their performance.

How technology in workforce management is improving business efficiency

The adoption of innovative technologies in personnel management offers numerous benefits to companies, including:

  • Increased productivity: With automation and artificial intelligence, companies can reduce the time and effort required to perform certain tasks, allowing employees to focus on more strategic, high-value-added tasks.
  • Improved communication and collaboration: Mobile and remote technologies facilitate communication and collaboration among employees, regardless of their geographical location, improving team efficiency and productivity.
  • Optimizing training and development: People analytics and interactive training tools enable companies to offer more effective and customized training programs, improving employee skills and performance.
  • Cost reduction: Adopting technology solutions in personnel management can help companies reduce operational costs, for example, through automation of manual processes and use of cloud services.
  • Increased flexibility and scalability: Cloud-based workforce management technologies enable companies to quickly adapt to changing needs and scale their operations as needed.

Implementing workforce management with the right approach

To take full advantage of the benefits of technology in workforce management, companies must take a strategic approach to implementing new technology solutions. Here are some key steps to follow:

  • Business needs assessment: Before adopting new technologies, companies should carefully assess their needs and goals in terms of personnel management. This may include identifying areas of inefficiency, analyzing required competencies, and setting goals for improvement.
  • Selecting the most suitable technology solutions: Once business needs have been identified, organizations need to evaluate the various technology solutions available in the market and select the ones best suited to their needs. This may include evaluating factors such as ease of use, scalability, integration with existing systems, and value for money.
  • Employee training and support: To ensure the successful implementation of technology in workforce management, it is critical to provide employees with the training and support they need to effectively use the new technology solutions. This may include training courses, online tutorials, and technical assistance.
  • Monitoring and evaluation of results: Finally, companies need to monitor and evaluate the results of new technologies implemented to ensure that they are aligned with business objectives and to identify any areas for improvement.


Workforce management is fundamentally changing the way companies manage their staff, offering innovative tools and solutions that improve efficiency and productivity. To take full advantage of the benefits of these technologies, it is important to take a strategic approach to implementation and ensure that the solutions selected are aligned with business needs and objectives.
XPLANY, XCALLY's work force management solution, is the easy-to-use management software designed to plan, manage and track employee work.
The solution offers features that enable companies to organize the employee rostering process in an automated and optimized manner with obvious benefits:

  • Reducedoperational costsand lead times
  • Simple shift planning thanks to artificial intelligence algorithms
  • Planning for the right resources at the right time
  • Absence of human or transcription errors due to manual methods
  • Equitable distribution of labor