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New partnership with Netherlands-based Sound of Data

March 2021

INGO and Xenialab today announce a new distribution partnership with Netherlands-based Sound of Data, strengthening the current product and service offering to customers in the Dutch and Belgian markets.


XCALLY FrontRunner for Call Center 2021

February 2021

We are really proud to be part again of the Software Advice (Gartner company) FrontRunners Quadrant, thanks to an high level of Customer Satisfaction and Usability rated by the XCALLY Users.


Discover our APIs!

January 2021

Using the XCALLY APIs you can get a variety of methods to manage your agents, queues, contacts, lists, campaigns and more in other applications and systems.


XCP Training Certification

January 2021

Our new advanced XCP Training will help you to deepen the knowledge of advanced modules and configurations of XCALLY.


XCA Training and Certification Results

December 2020

We are really happy to share with you the results of our first year of XCA Training and Certification.


Achievements: Gartner "Best" Badges

November 2020

Best Badges recognize the highest-rated products based on user reviews and ratings.


New Features Webinar

18 - 19 November 2020

In this webinar we’ll take a look at the latest features introduced in XCALLY.


Multi-level Dispositions

5 November 2020

You can now classify the Omnichannel interactions using multi-level dispositions!


Transcript & Sentiment Analysis

3 August 2020

Through the new integration with Amazon Transcribe and Comprehend, it's possible to determine the customer sentiment - positive, negative, neutral or mixed - of each recorded call in XCALLY.


Call Center Software Category Leaders: we are in!

16 July 2020

XCALLY Placed in GetApp’s Category Leaders for Call Center Software
with an overall score of 98 out of 100!


XCALLY for your e-commerce contact center

2 July 2020

Discover how XCALLY allows your e-commerce company
to deliver the best customer support!


FrontRunner for Call Center Software 2020

10 June 2020

XCALLY has just been named, once again, FrontRunner for Call Center Software on Software Advice (Gartner company)!


Webinar - Learn how to set up your email channel

26 May 2020

In this webinar we’ll take a look at
how you can add email channel in your omnichannel customer care strategy.


XCALLY XCA Training and Certification

14 May 2020

The XCA Certification is designed for Customer Care administrators, ICT engineers, IP telephony and IP network engineers who want to approach the XCALLY setup overview and fundamentals.


New advanced filters for faster and more complex searches

29 April 2020

Using advanced filters, Agents can now have more control when they search for a message with a customer!


XCALLY - Freshsales integration

15 April 2020

XCALLY MOTION provides the integration with Freshsales, the CRM solution by Freshworks.


Software Advice Recommended badge

8 April 2020

We are happy to announce we achieved the Software Advice Recommended Badge for Predictive Dialer Software and Computer Telephony Integration Software


Webinar - Learn how to set up your web chat channel

17 March 2020

In this webinar we’ll take a look at how to configure and customize a web chat account in XCALLY Motion.


Don't stop your business, ensure the continuity of your Customer Care service!

12 March 2020

XCALLY Motion can help guarantee the continuity of contact center operations.


Add Whatsapp for Business as new customer support channel

26 February 2020

Offering Whatsapp as a communcation channel is fundamental for any type of business. Get started now!


Webinar - New features

23 January 2020

In this webinar, we’ll show you the new features we have added over the past year and
a preview into features that will be released over the coming months.