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with Netherlands-based Sound of Data
INGO and Xenialab today announce a new distribution partnership with Netherlands-based Sound of Data, strengthening the current product and service offering to customers in the Dutch and Belgian markets.
XCALLY FrontRunner for Call Center 2021
We are really proud to be part again of the Software Advice (Gartner company) FrontRunners Quadrant, thanks to an high level of Customer Satisfaction and Usability rated by the XCALLY Users.
Discover our APIs!
Using the XCALLY APIs you can get a variety of methods to manage your
agents, queues, contacts, lists, campaigns and more in other applications and systems.
XCP Training Certification
Our new advanced XCP Training will help you to deepen the knowledge of advanced modules and configurations of XCALLY.
XCA Training and Certification Results
We are really happy to share with you the results of our first
year of XCA Training and Certification.
Achievements: Gartner "Best" Badges
Best Badges recognize the highest-rated products based on user reviews and ratings.
New Features Webinar
18 - 19 November 2020
In this webinar we’ll take a look at the latest features introduced in XCALLY.
5 November 2020
You can now classify the Omnichannel
interactions using multi-level dispositions!
Transcript & Sentiment Analysis
3 August 2020
Through the new integration with Amazon Transcribe and Comprehend, it's possible to determine the customer sentiment - positive, negative, neutral or mixed - of each recorded call in XCALLY.
Call Center Software Category Leaders: we are in!
16 July 2020
XCALLY Placed in GetApp’s Category Leaders for Call Center Software with an overall score of 98 out of 100!
XCALLY for your e-commerce
2 July 2020
Discover how XCALLY allows your e-commerce company to deliver the best customer support!
FrontRunner for Call Center Software 2020
10 June 2020
XCALLY has just been named, once again, FrontRunner for Call Center Software on Software Advice (Gartner company)!
Webinar - Learn how to set up your email channel
26 May 2020
In this webinar we’ll take a look at how you can add email channel
in your omnichannel customer care strategy.
XCALLY XCA Training and Certification
14 May 2020
The XCA Certification is designed for Customer Care administrators, ICT engineers, IP telephony and IP network engineers who want to approach the XCALLY setup overview and fundamentals.
New advanced filters for faster and more complex searches
29 April 2020
Using advanced filters, Agents can now
have more control when they search for a message with a customer!
XCALLY - Freshsales integration
15 April 2020
XCALLY MOTION provides the integration with Freshsales, the CRM solution by Freshworks.
Software Advice Recommended badge
8 April 2020
We are happy to announce we achieved the Software Advice Recommended Badge for Predictive Dialer Software and Computer Telephony Integration Software
Webinar - Learn how to set up your web chat channel
17 March 2020
In this webinar we’ll take a look at how to configure
and customize a web chat account in XCALLY Motion.
Don't stop your business, ensure
the continuity of your Customer Care service!
12 March 2020
XCALLY Motion can help guarantee the continuity of contact center operations.
Add Whatsapp for Business as new customer support channel
26 February 2020
Offering Whatsapp as a communcation channel is fundamental for any type of business. Get started now!
Webinar - New features
23 January 2020
In this webinar, we’ll show you the
new features we have added over the past year and
a preview into features that will be released over the coming months.