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Webinar - XCALLY Motion v3

18 - 19 January 2022


In this webinar you will learn more about the new XCALLY V3, a major upgrade of runtime and dependencies that focuses on code quality and reliability.


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XCALLY new Achievements

November 2021


XCALLY has been included in the Gartner Research Reports based on top-reviewed products within the categories Business Phone Systems and Business Phone Service Providers.


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Bitcally for WebRTC!

October 2021


Quickly call phone numbers you find in web pages, like CRM, ticketing system or custom apps, using the Bitcally Chrome extension!


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XCALLY new Achievements

September 2021


The Best badge program – by Gartner – selects the highest-rated products based on verified user reviews, according to specific categories. We are really excited to share with you our new Badges!


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Whitepaper Customer Service Agility

September 2021


How can agile customer service improve the agent experience and keep customer satisfaction high?


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Capterra Shortlist Predictive Dialer

July 2021


We are really glad to announce that our Predictive Dialer has been selected among 129 software solutions and named Emerging Favorite!


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Whitepaper Retail Customer Experience

June 2021


How can companies always offer efficient customer service ensuring a memorable customer experience?


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Microsoft Teams Case study

May 2021


Discover how Inicia Soluciones - our XCA and XCP Certified Partner in Spain - designed a unified telephony environment between XCALLY and Microsoft Teams.


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Bots Case Study

April 2021


Discover how our Partners in Spain deployed Conversational AI to improve Lead management with XCALLY and Google Dialogflow





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New XCALLY Achievements

April 2021


We are really proud to show you our new placement in Gartner Digital Markets research 2021 on several categories.


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New partnership with Netherlands-based Sound of Data

March 2021


INGO and Xenialab today announce a new distribution partnership with Netherlands-based Sound of Data, strengthening the current product and service offering to customers in the Dutch and Belgian markets.


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XCALLY FrontRunner for Call Center 2021

February 2021


We are really proud to be part again of the Software Advice (Gartner company) FrontRunners Quadrant, thanks to an high level of Customer Satisfaction and Usability rated by the XCALLY Users.


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Discover our APIs!

January 2021


Using the XCALLY APIs you can get a variety of methods to manage your agents, queues, contacts, lists, campaigns and more in other applications and systems.


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XCP Training Certification

January 2021


Our new advanced XCP Training will help you to deepen the knowledge of advanced modules and configurations of XCALLY.


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XCA Training and Certification Results

December 2020


We are really happy to share with you the results of our first year of XCA Training and Certification.


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Achievements: Gartner "Best" Badges

November 2020


Best Badges recognize the highest-rated products based on user reviews and ratings.


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New Features Webinar

18 - 19 November 2020


In this webinar we’ll take a look at the latest features introduced in XCALLY.


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Multi-level Dispositions

5 November 2020


You can now classify the Omnichannel interactions using multi-level dispositions!





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Transcript & Sentiment Analysis

3 August 2020


Through the new integration with Amazon Transcribe and Comprehend, it's possible to determine the customer sentiment - positive, negative, neutral or mixed - of each recorded call in XCALLY.


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Call Center Software Category Leaders: we are in!

16 July 2020


XCALLY Placed in GetApp’s Category Leaders for Call Center Software
with an overall score of 98 out of 100!


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XCALLY for your e-commerce contact center

2 July 2020


Discover how XCALLY allows your e-commerce company
to deliver the best customer support!





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FrontRunner for Call Center Software 2020

10 June 2020


XCALLY has just been named, once again, FrontRunner for Call Center Software on Software Advice (Gartner company)!


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Webinar - Learn how to set up your email channel

26 May 2020


In this webinar we’ll take a look at
how you can add email channel in your omnichannel customer care strategy.


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XCALLY XCA Training and Certification

14 May 2020


The XCA Certification is designed for Customer Care administrators, ICT engineers, IP telephony and IP network engineers who want to approach the XCALLY setup overview and fundamentals.





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New advanced filters for faster and more complex searches

29 April 2020


Using advanced filters, Agents can now have more control when they search for a message with a customer!


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XCALLY - Freshsales integration

15 April 2020


XCALLY MOTION provides the integration with Freshsales, the CRM solution by Freshworks.


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Software Advice Recommended badge

8 April 2020


We are happy to announce we achieved the Software Advice Recommended Badge for Predictive Dialer Software and Computer Telephony Integration Software





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Webinar - Learn how to set up your web chat channel

17 March 2020


In this webinar we’ll take a look at how to configure and customize a web chat account in XCALLY Motion.


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Don't stop your business, ensure the continuity of your Customer Care service!

12 March 2020


XCALLY Motion can help guarantee the continuity of contact center operations.


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Add Whatsapp for Business as new customer support channel

26 February 2020


Offering Whatsapp as a communcation channel is fundamental for any type of business. Get started now!





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Webinar - New features

23 January 2020


In this webinar, we’ll show you the new features we have added over the past year and
a preview into features that will be released over the coming months.