Over 195 Call Center solutions have been evaluated by Software Advice. Only those with the highest User Recommended and Usability score have been included in the FrontRunners Quadrant, powered by Gartner Methodology.
The User Recommended and Usability score are based on real software users' reviews. Discover more about the Quadrant here .
XCALLY scored 9.54 points:
"The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. For example, VoiceBot can be created relatively easily by combining Google and Amazon services. I think this is one of the strengths of XCALLY."
"Great system, fast support, great xCally Team. One system - all channel for communication with our clients."
"Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained."
"Omni-channel IVR designer to create your own IVR scripts in 3 steps! UX/IX user friendly, easy for users to navigate"
"To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording."