xcally-frontrunners-callcenter-2021

XCALLY has been named, once again, a FrontRunner for Call Center!



Only products that earn top user ratings make the cut as FrontRunners, powered by Gartner Methodology.  


February 2021

Software Advice, the leading online service for businesses navigating the software selection process, uses reviews from real software users to highlight the top-rated Call Center Software products in North America. Discover more about the Quadrant here.

Usability includes user ratings for Functionality and Ease of Use.


Customer Satisfaction includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.


Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.


What our users like about XCALLY
source: Capterra most recent reviews


"Ease of deployment and use. No need to spend several days training administrators, supervisors, agents."


"We implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers. Our agents really enjoy the solution because it's very easy and frienduser. We've fully integrated with SalesForce and that help us to manage efficiently our customers relation."


Read more reviews here


Request a demo here


xcally-frontrunner-call-center-quadrant-powered-by-gartner


May 2020


Usability includes user ratings for Functionality and Ease of Use.


Customer Satisfaction includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.


Reviews analysis period: May 2020


What our users like about XCALLY
source: Capterra most recent reviews



"Easy to use Cally Square project that allows you design IVRs with a very intuitive drag and drop GUI."


"Simple licensing model. Ease of integration. Tracking of the complete customer journey across all channels. Phonebar."


"XCALLY is a MUST HAVE for any customer service department. Can be customised to your specific needs. Considering what you get in terms of features, and what you pay - it is a bargain. My team and supervisors love it!"


Read more reviews here


Request a demo here


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May 2019

The User Recommended and Usability score are based on real software users' reviews. Discover more about the Quadrant here .

XCALLY scored 9.54 points:


  • 4.75 out of 5 for Usability
  • 4.79 out of 5 for User Recommended



What our users like about XCALLY
source: Capterra most recent reviews


"The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. For example, VoiceBot can be created relatively easily by combining Google and Amazon services. I think this is one of the strengths of XCALLY."


"Great system, fast support, great xCally Team. One system - all channel for communication with our clients."


"Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained."


"Omni-channel IVR designer to create your own IVR scripts in 3 steps! UX/IX user friendly, easy for users to navigate"


"To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording."


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*The FrontRunners badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. FrontRunners constitute the subjective opinions of individual enduser reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.