integrations

In today's environment, companies can no longer afford to make decisions based solely on hunches or past experiences. Data-driven decision making (DDDM) represents a strategic approach that uses data as the foundation for business decisions. This…

Process automation has become an essential element for companies looking to improve operational efficiency and customer satisfaction. In an environment where communication occurs across multiple channels, integrating automation solutions is not only beneficial, but also critical…

In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an…

In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time…

In recent years, customer expectations have changed profoundly: speed, accessibility, and personalization have become priorities in the service experience. To keep up with these changes, XCALLY has decided to focus on theintegration of AI within its…

The technological evolution of recent years is profoundly changing the expectations of customers, who are increasingly demanding in terms of service quality and response time. To keep up with these changes and offer a consistently personalized…