Integrating Zendesk with an omnichannel system: complete guide
August 25
Today, customers want to interact with companies through multiple channels, such as email, chat, social media, telephone and website. To best manage customer service across these different channels, you need to integrate your Zendesk ticketing with […]
XCALLY integration with Salesforce: the benefits of an omnichannel system
August 3
Salesforce is one of the most widely used CRM platforms in the world, allowing you to manage and automate the sales, marketing and customer service process. Salesforce integration, allows a company's CRM to be connected to […]
Microsoft Teams Voice Connector: the new XCALLY integration, more features for companies
December 5
Microsoft Teams Voice Connector is a new feature of XCALLY, the omnichannel software that allows companies to offer an excellent customer care service to their customers. Thanks to this integration, all the operators using XCALLY will […]
Scenario One of Inicia Soluciones customers recently had the need of a unified telephony environment for both the company and Call Center. This company uses Microsoft Teams in a corporate way but required for their environment […]
XCALLY MOTION provides the interoperability between the Agent Phonebar and the Kuando Busylight Omega and Alpha. Immediately get the status of your Agents! The Busylight changes its colour according to different Agent status - set through […]
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XCALLY - Xenialab s.r.l.
Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy VAT n. P.IVA 09668910012 Cap. Soc. € 200.000 i.v
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