integrations

Case Study Rodd Hotels: XCALLY's Solution for the Hospitality Sector

June 3

In this case study, we will analyze how XCALLY, with the support of its partner, successfully implemented an omnichannel solution for a well-known hospitality company in Canada and the USA. By leveraging the ease of integration […]

Read the article >

OpenAI Assistants API: A New Frontier in Digital Customer Care

May 30

In this article, we will delve into the history of OpenAI and focus on OpenAI Assistants API, uncovering their applications in customer care and how XCALLY utilizes this technology to offer an exceptional customer experience. Who […]

Read the article >

Make the most of CRM Integration to optimize business efficiency

January 9

Customer Relationship Management (CRM) integration has become a crucial element for many companies aiming to improve customer management and operational efficiency. In this article, we will explore how to make the most of CRM integration to […]

Read the article >

Integrating Zendesk with an omnichannel system: complete guide

August 25

Today, customers want to interact with companies through multiple channels, such as email, chat, social media, telephone and website. To best manage customer service across these different channels, you need to integrate your Zendesk ticketing with […]

Read the article >

XCALLY integration with Salesforce: the benefits of an omnichannel system

August 3

Salesforce is one of the most widely used CRM platforms in the world, allowing you to manage and automate the sales, marketing and customer service process. Salesforce integration, allows a company's CRM to be connected to […]

Read the article >

Microsoft Teams Voice Connector: the new XCALLY integration, more features for companies

December 5

Microsoft Teams Voice Connector is a new feature of XCALLY, the omnichannel software that allows companies to offer an excellent customer care service to their customers. Thanks to this integration, all the operators using XCALLY will […]

Read the article >

1 2 Next »