customer care

Chatbots vs. human operators: how to strike the right balance to deliver quality customer service

August 16

I chatbots, or chat assistants, are software programs designed to simulate human conversations through texts or conversations. In recent years, chatbots have become increasingly popular in customer service, as they allow 24/7 responses to users to […]

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Contact center optimization: strategies and tips to increase customer satisfaction

August 9

The contact center is the main point of contact between a company and its customers. A well-organized and optimized contact center is critical to delivering anexcellent customer experience, building customer loyalty, and protecting the company's brand. […]

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Sentiment analysis by voice recording: how to understand what your customers are thinking

July 28

Today more than ever, customer experience is a key factor in a company's success. Thoroughly understanding your customers' needs and their level of satisfaction is key to building their loyalty and growing business. But how to […]

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How can an IVR contact center enhance the operational efficiency of customer care specialists?

July 12

The world of customer service is constantly evolving, and companies are looking for solutions to improve the consumer experience, reduce costs, and increase the efficiency of their operators. In this context, the adoption of an IVR […]

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The use of Predictive Analysis in customer care: how technology can improve customer experience

June 30

Customer care represents one of the main points of contact between companies and customers. Every day, companies receive a large number of support requests from users, which may relate to technical problems, inquiries, or complaints. Therefore, […]

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Using Sentiment Analysis to improve Customer Care.

April 20

When we talk about customer care, customer satisfaction is essential. Sentiment Analysis, is an Artificial Intelligence-based technology that is revolutionizing the way call centers interact with users. In this article, we will explore how Sentiment Analysis […]

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