XCALLY Omnichannel Contact Center Software

Plans

Choose the Plan that meets your Contact Center needs.
We provide licenses based on the number of Concurrent Agents.

PLUS

Voice
Agent softphone (Phonebar)
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports
Whisper, Barge-in
Integrations API

OMNI-GOLD

Voice
Agent softphone (Phonebar)
SMS
Email
Web Chat
Chatbot integration
Fax
Open Channel
Contact Management
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports
Whisper, Barge-in
Integrations API

DIALER-GOLD

Voice
Agent softphone (Phonebar)
Contact Management
Predictive Dialer
JScripty
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports
Whisper, Barge-in
Integrations API

ULTIMATE

Voice
Agent softphone (Phonebar)
SMS
Email
Web Chat
Chatbot integration
Fax
Open Channel
Contact Management
Predictive Dialer
JScripty
IVR System
ASR, TTS integration
Call Recording
Realtime monitoring
Analytics and Reports
Whisper, Barge-in
Integrations API

Add-ons

User accounts

Admin or supervisor accounts useful to manage the assigned agents, queues, channels and modules (i.e. analytics, realtime).

PBX Extensions

Pure SIP Extensions for in/our calls (no agent customer care features are included).

Extra IVR channels

Concurrent channels used by Cally Square IVR applications (i.e. inbound IVR calls, outbound IVR campaigns...).

Extra Chat sessions

Concurrent sessions used by the Chat application (agents and/or bots).

WebRTC

Allow agents to manage calls from their XCALLY Motion Omni Desktop web interface.

Screen Recording

The XCALLY Phonebar offers as add-on the possibility to record the screen of the agent.

Video basic

Allow agents to manage video calls with customers. One license is needed for each concurrent video channel in use.

Video Advanced

Allow agents to manage video calls, screen recording and screen sharing during the video call. One license is needed for each concurrent video channel in use.

Whatsapp Connector

Allow agents to manage Whatsapp interactions with customers.

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