Admin or supervisor accounts useful to manage the assigned agents, queues, channels and modules (i.e. analytics, realtime).
Pure SIP Extensions for in/our calls (no agent customer care features are included).
Extra IVR channels
Concurrent channels used by Cally Square IVR applications (i.e. inbound IVR calls, outbound IVR campaigns...).
Extra Chat sessions
Concurrent sessions used by the Chat application (agents and/or bots).
Allow agents to manage calls from their XCALLY Motion Omni Desktop web interface.
The XCALLY Phonebar offers as add-on the possibility to record the screen of the agent.
Allow agents to manage video calls with customers. One license is needed for each concurrent video channel in use.
Allow agents to manage video calls, screen recording and screen sharing during the video call. One license is needed for each concurrent video channel in use.
Allow agents to manage Whatsapp interactions with customers.
Determine customer sentiment of each recorded call, via the integration with Amazon Transcribe and Comprehend.