Motion Bull is an automated outbound dialer that helps you to increase productivity and maximise the Agents talk time thanks to the Preview, Power, Progressive or Predictive dialing. Your agent will no more waste time manually dialing numbers and waiting for an answer! The Dialer can be used for several kind of applications, like Call Back applications, Booking reminders, Automatic Surveys, Tele-selling, Telemarketing and more...
The dialer generates calls from the lists you have imported in Motion. You set a Queue campaign if you would like to put your customers in touch with an operator, or a IVR campaign if you would like to do a survey or just playback a message.
According to the chosen dialing method, Supervisors are guided through the configuration steps. Finally, Supervisors can monitor the queue campaign calls, agents and results in the Hopper Sections (Hopper, History, Final) and in the Realtime web interface.
The Motion Bull dialer is included in the XCALLY Dialer-gold and Ultimate Plans: contact us for a free quote!