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Events » XCALLY AI Insights – AI Prompt Engineering

XCALLY AI Insights – AI Prompt Engineering

From prompts to results: discover how to transform Customer Experience with AI

XCALLY AI Insights is a series of events designed to explore the real potential of Ethical Artificial Intelligence and innovative technologies applied to the world of customer service.

Following the success of the first episode, we look forward to seeing you on September 10 at 2:30 PM CEST on Microsoft Teams for a new deep dive into one of the hottest topics in the AI landscape: AI Prompt Engineering for CX.

September 10, 2025
Take part in this webinar!
ai insights ep2

Event information

What will we talk about?

In the second episode, we’ll explore the crucial role of Prompt Engineering in unlocking the full potential of AI in customer interactions.

During this 30-minute session, we’ll cover:
🔎 why prompt engineering is essential in modern AI applications;
🔎 key techniques for creating effective prompts;
🔎 security and reliability challenges in prompt design;
🔎 how to build and optimize prompts within the XCALLY platform.

Speakers

Diego Gosmar
Chief AI Officer, XCALLY