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Dialogflow harnesses artificial intelligence to achieve natural dialogue and provide assistance to customers. XCALLY integrates this system and amplifies its potential. Integrating XCALLY with Dialogflow allows you to greatly enhance the automation and natural language understanding capabilities of your virtual assistants.
Dialogflow is indeed the leading platform for the creation of artificial intelligence-based chatbots and voice assistants. By combining its advanced Natural Language Processing skills with XCALLY's comprehensive contact centre platform, it is possible to deploy highly sophisticated virtual assistants capable of autonomously answering questions and resolving queries across multiple channels, including voice, chat, email and social media.
This synergy between artificial intelligence and human resources makes processes more effective and efficient, significantly improving user satisfaction and lowering the operational costs of contact management.
Note: Please consult the official XCALLY and Dialogflow documentation for further details and detailed instructions on how to correctly configure Dialogflow integration on XCALLY.
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