customer experience

Customer experience automation: improving customer care with XCALLY

May 13

The digital era has radically transformed how businesses interact with their customers. Today, delivering a seamless customer experience is essential for the success of any business. In this context, customer experience automation plays a fundamental role […]

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Optimize your customer care service for your booking service with XCALLY.

May 9

The lives of many of us today are marked by booking services: travel, appointments, and various daily services require a booking service and, consequently, a customer service that can keep track of all requests and resolve […]

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XCALLY leverages AWS Polly in various ways to improve customer experience.

May 7

While the average user today expects to interact through digital channels such as chat or email, when it comes to customer support, the contribution of a human voice remains undoubtedly a winning and reassuring factor. Thanks […]

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Call Center Optimization: maximize efficiency and customer satisfaction with XCALLY

May 3

In recent years, the importance of providing high-quality customer care service has become critical to the success of companies. Call center optimization has become a key element in improving operational efficiency and customer satisfaction. In this […]

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Why it is important to choose an Omnichannel Customer Service Software to improve customer experience

April 23

The number of channels available for customers to interact with businesses has grown exponentially in recent years, with the advent of chatbots, messengers, mobile apps and more. It has become imperative for companies to manage requests […]

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Customer Service Quality Analyst: the expert who improves customer care efficiency

April 19

In customer care, quality of service is paramount. To ensure that customers receive excellent service, companies rely on specialized professionals such as the Customer Service Quality Analyst. In this article, we will explore the fundamental role […]

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