Offer Customer Service via SMS using XCALLY and ClickSend!

he XCALLY Motion SMS Channel allows to receive/send SMS from/to ClickSend provider!

Agents - belonging to SMS Queues - can easily manage SMS interactions as well as any other request (mail, chat, and so on).

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The Customer and the Agent can exchange SMS messages, reaping the following benefits:

- the Customer can use market standard SMS systems

- the Agent interaction happens inside the XCALLY Motion environment

- the Agent can manage several types of interactions at the same time

- the interaction content is shared, easily retrieved and managed

- all the Customers information is stored in the Contacts Manager and Customer Journey

On the right you can find a SMS interaction with a customer.

The SMS Channel is available in the XCALLY MOTION
Omni-Gold plan.

The best omnichannel
software for cutting
edge companies

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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Email: complete the form
Phone: +39 011 198 865 00
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