he XCALLY Motion SMS Channel allows to receive/send SMS from/to ClickSend provider!
Agents - belonging to SMS Queues - can easily manage SMS interactions as well as any other request (mail, chat, and so on).
The Customer and the Agent can exchange SMS messages, reaping the following benefits:
- the Customer can use market standard SMS systems
- the Agent interaction happens inside the XCALLY Motion environment
- the Agent can manage several types of interactions at the same time
- the interaction content is shared, easily retrieved and managed
- all the Customers information is stored in the Contacts Manager and Customer Journey
On the right you can find a SMS interaction with a customer.
The SMS Channel is available in the XCALLY MOTION
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