he XCALLY Motion SMS Channel allows to receive/send SMS from/to ClickSend provider!
Agents - belonging to SMS Queues - can easily manage SMS interactions as well as any other request (mail, chat, and so on).
The Customer and the Agent can exchange SMS messages, reaping the following benefits:
- the Customer can use market standard SMS systems
- the Agent interaction happens inside the XCALLY Motion environment
- the Agent can manage several types of interactions at the same time
- the interaction content is shared, easily retrieved and managed
- all the Customers information is stored in the Contacts Manager and Customer Journey
On the right you can find a SMS interaction with a customer.
Xenialab provides XCALLY, a complete Omni Channel software solution for call centers used in more than 50 countries.
XCALLY offers all the tools to communicate through different channels (Voice Inbound/Outbound/Blended, Fax, SMS, Email, Chat, Social …), together with real time dashboards, reports and flexible API.
Cally Square is the powerful drag&drop IVR designer included in the XCALLY suite.
More information on www.xenialab.com and www.xcally.com
ClickSend is cloud-based business communication software that anyone at any level can use to create unique campaigns using a constantly evolving suite of products - SMS, Email, Direct Mail, Fax, Letters and more. All products, including Direct Mail, can be scheduled and automated so an email campaign can be followed by an SMS then followed by a promotional flyer. This can all be achieved via a super simple dashboard or integration via API or SDK. ClickSend has built upon its SMS marketing core to become a true all-in-one multi-channel communications tool. ClickSend is business communication, solved.
More information on www.clicksend.com
The SMS Channel is available in the XCALLY MOTION
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