What you’ll learn


  • What we can do by using AI technologies inside the omnichannel contact centre beside the usual misconceptions
  • How to tackle the challenges provided by the increase of complexity in omnichannel customer care: how to take advantages of Machine Learning applied to the Customer Journey Analytics
  • How to use Machine Learning and Omnichannel capabilities in order to improve the sentiment analysis
  • Challenges behind the Sentiment Analysis labelling design and omnichannel environments

Read here all the informations about the event

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XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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