08/06/2021

OmnichannelX

What you’ll learn

 

  • What we can do by using AI technologies inside the omnichannel contact centre beside the usual misconceptions
  • How to tackle the challenges provided by the increase of complexity in omnichannel customer care: how to take advantages of Machine Learning applied to the Customer Journey Analytics
  • How to use Machine Learning and Omnichannel capabilities in order to improve the sentiment analysis
  • Challenges behind the Sentiment Analysis labelling design and omnichannel environments

Read here all the informations about the event

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Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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