What we can do by using AI technologies inside the omnichannel contact centre beside the usual misconceptions
How to tackle the challenges provided by the increase of complexity in omnichannel customer care: how to take advantages of Machine Learning applied to the Customer Journey Analytics
How to use Machine Learning and Omnichannel capabilities in order to improve the sentiment analysis
Challenges behind the Sentiment Analysis labelling design and omnichannel environments
The best omnichannel software for cutting edge companies
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XCALLY - Xenialab s.r.l.
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