27/09/2022

XCA Certified Associate Training and certification

XCA training and certification is designed for Customer Care administrators, ICT engineers, IP telephony and IP network engineers who want to approach the XCALLY setup overview and fundamentals.

1. Take the Course
The duration of the onsite course is 2 days and the prerequisite is basic ICT knowledge.

2. Improve your skills
The course will provide you the fundamentals of setup, architecture and main modules of the product:

Architecture
Setup -> OS and environment, Sizing, AWS example, Docker, Network scenarios and requirements
Interface -> Agent, User/Supervisor
Voice Channel -> Staff definition, Queues, Dialplan, Trunks/Inbound, Recordings/Audio, Whisper/Barge-In
Cally Square -> Basics and Examples
Motion Bull -> Basic Campaigns and IVR Callback
Omni-Channel -> Basic setup and main logics
Permissions
Dashboards -> General, Custom/Widgets
Analytics/Reports -> Metrics, Base reports
Trigger Tools
3rd Party Integrations
System Update
License Management
Audit and Log files
Troubleshooting

3. Earn your XCA Certificate
At the end of the course you get the XCALLY XCA certification if you successfully pass the written exam.
This is a prerequisite for the XCP Training and Certification (see here).

Duration: 27 and 28 September 2022
Fill the below form to discover more! The next XCP training course will be held on 27 and 28 September 2022.

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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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