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Overview
Omnichannel
Voice
Email
Sms
Web chat
Social
Dialer
IVR
Open Channel
Unified agent desktop
Scripting tool
Customer journey
Trigger&Automation
Internal chat
Customized Dashboard&Reports
Real time monitoring
Quality Assurance
Conversational AI
Sentiment analysis
Self-Service Apps
Two Factor Authentication (2FA)
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Bots
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Why customer journey mapping is an indispensable tool for a contact center
The benefits of XCALLY WhatsApp Connector for an omnichannel customer experience
How the concept of omnichannel healthcare is transforming patient care
What is conversational marketing and how it can improve customer dialogue
Case studies
XCALLY Transforms Intred's VIP Customer Care with Personalized IVRs
XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience
Case study: how artificial intelligence helps contact center management
The Casaforte Case Study: increasing redemption with Vidaoo
Resources | Library
Whitepaper
CUSTOMER SERVICE AGILITY The mantra of customer experience
RETAIL CUSTOMER EXPERIENCE: 3 steps to make it memorable
Resources | Events
Webinar
XCALLY Business Café 2022
New Features Webinar
Email channel Webinar
Web chat channel
Training
XCP
XCA Certified Associate Training and certification. Italian edition.
XCA Certified Associate Training and certification
XCP Certified Professional Training and certification
Expo&Speech
ClueCon 2023
XCALLY APAC Workshop 2023
XCALLY Middle East Workshop 2023
CCW 2023
Partner conventions
XCALLY Annual Global Partner Convention 2023
International Partner convention - Florida US
International Partner convention - Singapore
International Partner convention - Torino IT
Newsfeed
All news
Why customer journey mapping is an indispensable tool for a contact center
The benefits of XCALLY WhatsApp Connector for an omnichannel customer experience
How the concept of omnichannel healthcare is transforming patient care
What is conversational marketing and how it can improve customer dialogue
Case studies
XCALLY Transforms Intred's VIP Customer Care with Personalized IVRs
XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience
Case study: how artificial intelligence helps contact center management
The Casaforte Case Study: increasing redemption with Vidaoo
Library
Whitepaper
CUSTOMER SERVICE AGILITY The mantra of customer experience
RETAIL CUSTOMER EXPERIENCE: 3 steps to make it memorable
Events
Webinar
XCALLY Business Café 2022
New Features Webinar
Email channel Webinar
Web chat channel
Training
XCP
XCA Certified Associate Training and certification. Italian edition.
XCA Certified Associate Training and certification
XCP Certified Professional Training and certification
Expo&Speech
ClueCon 2023
XCALLY APAC Workshop 2023
XCALLY Middle East Workshop 2023
CCW 2023
Partner conventions
XCALLY Annual Global Partner Convention 2023
International Partner convention - Florida US
International Partner convention - Singapore
International Partner convention - Torino IT
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ClueCon 2022
18/10/2022
ClueCon 2022
We will be at ClueCon 2022
Read all the informations here
Duration:
October 18
Request more informations about the event
XCALLY - Xenialab s.r.l.
Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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