Discover the new Motion Agent Experience!

Everything your Agents need in a clean and intuitive web interface!

Agents can immediately start to manage interactions from different channels thanks to the ease of use.
No need to spend a lot of time and for training.

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Agents can access to the assigned Lists of the Contacts manager, a light CRM that useful to effectively handle interactions with customers. Agents can easily retrieve contact information, track their activities and quickly call them or start a dynamic script, for example for Customer Satisfaction.

The new web interface helps Agents to better interact with customers and solve their issues, since it provides a lot of useful data on the same screen!

For each interaction, the Agent can immediately see:

Contact Details
Interaction Details
Omnichannel Customer History

Agents can handle calls through different ways, thanks to:

  • The CTI Windows application XCALLY Phonebar (softphone)
  • The WebRTC, available in the Motion Agent web interface
  • External SIP standard phones or softphones

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The best omnichannel
software for cutting
edge companies

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XCALLY - Xenialab s.r.l.

Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy
Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy
VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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Phone: +39 011 198 865 00
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