Maximize your Agents talk time using our Outbound Dialer: IVR, Preview, Progressive or Predictive
The XCALLY Multichannel Call center solution provides a complete Automatic Outbound Dialer module:
Preview dialing enables agents to first view the information about the customer and then requests the system to make the call.
Progressive dialing places calls only when an agent is available to handle the call.
Predictive dialing optimizes the time of agents by reducing the idle times between the calls. Predictive dialing considers the duration of calls, how long it takes for calls to be answered, and how often are calls answered. When an agent is about to become idle, the system places several calls.
The IVR is used to deliver a pre-recorded message to a large call list. When a call is answered, the IVR will play an audio file or execute other operations such as collect touch tone key responses.
Please do not hesitate to contact our passionate Team for more information!