1. Take the Course The duration of the onsite course is 2 days and the prerequisite is basic ICT knowledge.
2. Improve your skills The course will provide you the fundamentals of setup, architecture and main modules of the product:
Setup -> OS and environment, Sizing, AWS example, Docker, Network scenarios and requirements
Interface -> Agent, User/Supervisor
Voice Channel -> Staff definition, Queues, Dialplan, Trunks/Inbound, Recordings/Audio, Whisper/Barge-In
Cally Square -> Basics and Examples
Motion Bull -> Basic Campaigns and IVR Callback
Omni-Channel -> Basic setup and main logics
Dashboards -> General, Custom/Widgets
Analytics/Reports -> Metrics, Base reports
3rd Party Integrations
Audit and Log files
3. Earn your XCA Certificate At the end of the course you get the XCALLY XCA certification if you successfully pass the written exam. This is a prerequisite for the XCP Training and Certification (see here).
XCA Remote training
Fill the below form to discover more!