What’s new in the Motion Phonebar

1. Agents Presence

Agents can use this function in order to see if other Agents are connected or not to Motion and quickly call them, if needed.

Agents can be retrieved by:

  • Queue
  • Name
  • Status.

 

The Agents Presence panel is available only if your Agents use the Phone bar on Motion V2.

 

2. Calls History

Agents can see their call history log containing the last calls they have done and received:

 

3. Multi-language

The Motion Phonebar is available in English, French, Italian, Spanish and Portuguese.

Is your local language missing? Please get in touch with our team and we’ll help you to add it!