Easily reach your customers on WeChat!
WeChat is a powerful app that connects 900 million people and offers Official Accounts designed for brands and companies.
WeChat users can find your Official Accounts via search tool or scanning your QR code; they can follow you and get your notifications. This is a great opportunity to connect with your followers and potential customers, that can also contact you simply sending WeChat messages to your Official Account!
The WeChat communication channel can be added on Motion in few steps, thanks to the Motion Open Channel API (please contact us to request the integration guide).
Your Agents can receive and send WeChat messages from their Omni Desktop Web GUI, as they do for E-mail, SMS, Web Chat and other configured custom channels. Like for the other interactions, your Agents can apply Tags, set a Disposition and also use Canned Answers in order to answer quickly to customers.
A special thanks to our Malaysian XCALLY Partner HELiO TECHNOLOGY for their contribution in the Motion Open Channel API – WeChat integration!