The new xCALLY – Oracle Integration
Connectel, a Unified Communication technology provider in Scandinavia, has provided an integrated solution between XCALLY (the Asterisk customer care advanced software developed by Xenialab) and Oracle RightNow (the Oracle CRM customer service cloud based solution)
Overall this case have been a success story! The XCALLY API allowed our team to perform a full integration and add new features between the XCALLY customer care agent software and the Oracle RightNow solution. This have allowed us to provide a seamless integration that is presented in one easy view for the end-users. We have now built services that will give our customers new possibilities to take care of their customers, deliver great service everywhere and the toolbox to grow their businesses. Our services in this area allows our customers get a complete CEC – Customer Engagement Center solution, according to Jens Leijon Operations Leader and Founder of Connectel.
We are delighted to have a value added partner in Europe, able to benefit from the XCALLY flexibility and integration potentiality. We are keeping on working to improve our contact center multichannel software, in order to provide powerful key features, combined with the best user experience for supervisors and customer care agents, says Diego Gosmar – Xenialab CEO.
Connectel is a provider of cloud services with additional consulting and support in the Nordic region. Specialized in customer engagements, information security, Internet and cloud solutions, provided with a 24/7 support, makes Connectel to a complete supplier in this area.
XCALLY is one of the best Asterisk contact center solution, provides benefits like the XCALLY Drag-and-Drop designer, Multi-Channel modules, Call back, advanced reporting, call recording for quality monitoring, and more. The solution is developed in Europe (Turin) by Xenialab, leading Technology company specializing in Unified Communication. XCALLY is currently deployed in more than 25 countries all around the World.
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