Case study: how omnichannel software helped a fintech company with loan recovery
July 28
XCALLY and support for a company in the fintech sector Our client is a company operating in the fintech sector, which makes financial services available to the population that does not make use of traditional banking […]
Digital transformation and customer experience: a scenario where persons in crisis call for help. The case study of Fundaciò Ajuda i Esperança
July 20
Ingo SPA, the group leading the development of XCALLY with the owned company Xenialab became a benefit company at theen of 2021: as a result, we are working hard to create sustainable solutions that focus on […]
Easily find the interactions you are searching for! Advanced filters can be used to get the list of interactions that meets certain criteria. With this new tool, Agents can have more control when they search for […]
How to improve your strategy in a customer-driven way using dispositions
October 25
The disposition – a label that describes the outcome of a call or, in general, of an interaction – is a simple but powerful tool, both for Supervisors and Agents. Through a quick view of dispositions, Supervisors […]
Frustrated Customers and Stressed Agents? Introduce the call back system in your Call Centre!
May 25
Improve your Customer Experience avoiding long waiting times in the Queue: allow your Customers to schedule a Callback in case they don't want to wait on hold. The XCALLY Motion Bull dialer will call them at exactly the […]
XCALLY Call Center Software: Realtime Interaction Management
July 25
See who is working on each interaction in real time! In shared environments, like mailboxes, it's really important to have the awareness of who is working on customer interactions in realtime. In XCALLY Motion a visual […]
The best omnichannel software for cutting edge companies
Contact us now to receive more info
Powered by
XCALLY - Xenialab s.r.l.
Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy VAT n. P.IVA 09668910012 Cap. Soc. € 200.000 i.v
Contact
Email: complete the form Phone: +39 011 198 865 00
