Case study: how artificial intelligence helps contact center management
January 23
In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the […]
XCALLY supporting the Maltesers’ Soup 2022 charity concert
December 21
Sunday, December 18, at 9 PM, the charity concert Maltesers’ Soup 2022 - organized by Maltesers - was broadcasted on LRT (Lithuanian public television channel). During the concert some of the most famous artists in the […]
Microsoft Teams Voice Connector: the new XCALLY integration, more features for companies
December 5
Microsoft Teams Voice Connector is a new feature of XCALLY, the omnichannel software that allows companies to offer an excellent customer care service to their customers. Thanks to this integration, all the operators using XCALLY will […]
XCALLY and Telnyx together: a winning partnership for cutting-edge omnichannel customer service and lead generation functionalities
October 25
Why is this partnership great news for the customer Experience? On the one hand, there is XCALLY an innovative Customer Care Automation and Omnichannel solution, awarded as one of the best Call Center, Auto Dialer and […]
XCALLY migrates from V2 to V3. A new future-ready version of the omnichannel software, which improves from a technical standpoint while keeping its graphical interface unchanged and ensuring the same usability for operators who employ it […]
Case study: how omnichannel software helped a fintech company with loan recovery
July 28
XCALLY and support for a company in the fintech sector Our client is a company operating in the fintech sector, which makes financial services available to the population that does not make use of traditional banking […]
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