Easily find the interactions you are searching for! Advanced filters can be used to get the list of interactions that meets certain criteria. With this new tool, Agents can have more control when they search for […]
How to improve your strategy in a customer-driven way using dispositions
The disposition – a label that describes the outcome of a call or, in general, of an interaction – is a simple but powerful tool, both for Supervisors and Agents. Through a quick view of dispositions, Supervisors […]
Frustrated Customers and Stressed Agents? Introduce the call back system in your Call Centre!
Improve your Customer Experience avoiding long waiting times in the Queue: allow your Customers to schedule a Callback in case they don't want to wait on hold. The XCALLY Motion Bull dialer will call them at exactly the […]
XCALLY Call Center Software: Realtime Interaction Management
See who is working on each interaction in real time! In shared environments, like mailboxes, it's really important to have the awareness of who is working on customer interactions in realtime. In XCALLY Motion a visual […]
Since its first projects, Xenialab approach focused towards a strong committment to privacy, transparency and safety in order to guarantee our clients personal data. This approach implies that the analyses of the overall architecture, as well […]