xCALLY – Salesforce Integration

    xCALLY Shuttle provides a new seamless CTI integration with Salesforce, CRM leader solution.     Key benefits are really able to provide your customer care agents a Unified Agent Desktop experience, together with: Push technology for automatic Salesforce Case creation each time an Agent receive a call Totally Asterisk Real Time technology based Call Recordings option available IVR enabled: Cally Square drag and drop IVR totally integrated Simple and fast xCALLY Shuttle installer 3 way agent experience – the integration works with: every kind of SIP phones registered on the Asterisk xCally Shuttle PBX the xCally phone bar the WebRTC client   Please do not hesitate to contact our passionate Team for more information! Get started now – xCALLY Shuttle free...

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xCALLY Shuttle provides CTI push API for CRM

The xCALLY Shuttle CTI Push Technology provides now new real time API, enabling powerful and seamless integrations among your Asterisk call center software and Salesforce CRM, Sugar CRM, Zoho CRM, SAP CRM and much more… A Restful API suite, combined with Responsive Push technology, allows to perform the integration between your call center software xCALLY Shuttle for several CRM industries: each time a contact center agent receive a voice call, he/she will get a CRM pop-up with auto-filled fields, showing the customer details, thus benefit from a full agent unified desktop experience. Since xCALLY Shuttle supports Windows optimized Phone bar application, External multi-platform soft-phones and even WebRTC Asterisk clients, you will be able to perform the Asterisk CTI integration with your CRM, using each one of the 3-way agent scenario you prefer. To wrap-up, it will be possibile to apply the CTI push technology API, to perform seamless integration between Asterisk and Salesforce CRM, Asterisk and Sugar CRM, Asterisk and SAP CRM, Asterisk Zoho CRM, Asterisk Microsoft Dynamics, Asterisk – vTigerCRM, and many other CRM platforms. Please do not hesitate to contact our passionate Team for more...

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