Call center software

xCALLY is the solution for your Customer Care and Contact Center. Fully Asterisk™ integrated, the most famous Open Source Call Routing Engine, xCALLY has been developed to offer a powerful CTI Phone bar, along with Inbound Multi-Campaigns, Outbound and Blended configurations, to build the best scalable and reliable call center software. xCALLY is a full Multi-Channel solution, that means it provides your customer care the interations using standard PSTN, or VoIP calls, Advanced Web Calls, Web Chats and more… using the pop-up integration with powerful external CRM or Ticketing Systems for your Service Desk. xCALLY is aimed to optimize the agent user experience, along with reach the best SLA and KPI for your customer care. ITIL best pratice model is followed during the service lifecycle in providing xCALLY support, starting from the service strategy, design, moving to the transition, operation and continual service improvement. Finally xCALLY provide call center software at affordable prices. Video Screencast Interested in a quote or more information? Do not hesitate to contact...

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Mobile Agents and CTI

No matter where your customer care agents are, xCALLY provides access to the best user experience using the powerful CTI application for Microsoft Windows – xCALLY Phone Bar – or the Android mobile App for your mobile agents connected using their Smartphones! xCALLY mobile turns to be the ideal solution for your Virtual contact center. The xCALLY client is focused to deliver the best Unified Agent Desktop esperience, so to be seamless integrated with 3rd party applications to provide simple screen access to relevant data sources. Mobile Agent Application is fully included for customer choosing the xCALLY Enterprise Edition. Have a look here for detailed information: – xCALLY CTI Windows Phone Bar – xCALLY Mobile Agents App Be part of the xCALLY community to design your distributed call center or virtual call center at affordable prices. xCALLY Mobile App screencast...

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