Let’s explore the new PhoneBar Recording Management

Meet with the PCI compliance standard best practices Stay tuned with the new Motion bar: Agents can now easily manage Call Recordings thanks to the the stop/start feature! That way, call recordings can be temporary stopped (and later resumed): for example when the customer is providing his credit card details or any kind of sensitive information you don’t want to record! WATCH THE...

read more

What’s new in the Motion Phonebar

1. Agents Presence Agents can use this function in order to see if other Agents are connected or not to Motion and quickly call them, if needed. Agents can be retrieved by: Queue Name Status.   The Agents Presence panel is available only if your Agents use the Phone bar on Motion V2.   2. Calls History Agents can see their call history log containing the last calls they have done and received:   3. Multi-language The Motion Phonebar is available in English, French, Italian, Spanish and Portuguese. Is your local language missing? Please get in touch with our team and we’ll help you to add...

read more

10 reasons why you should use the XCALLY Phonebar

We designed the XCALLY Phonebar to offer your Agents a powerful tool to work effectively. Discover its main benefits: 1. Simple agent login No need to use external softphones and configure complex SIP Settings! Just use the XCALLY Motion Agent credentials to login and start managing inbound and outbound calls (using transfer, conference, autoanswer, call history and many other functions…). 2. Hot desking Call Center Agents can easily share the same seat in different time slots and/or move to different seats, maintaining their same profile. 3. Multi-skill After login, Agents can move to multiple Pause status (Aftercall, Backoffice…) – configured by the Administrator – with a single click! No need to insert codes, BLF or to do manual operations. 4. Value added pop-ups Agents can get customizable Pop-ups containing value added customer information (i.e. services, involved queue, custom fields, CRM data…) and not only the Caller ID info! 5. Unified desktop optimization Agents can use any other applications (web browsers, spreadsheets, editors, custom apps…), having the Phonebar auto-adapted to the Desktop space, always visible on the top of the screen. 6. Easy update Each time your Agents launch the Phonebar, they will be alerted if a new version is available! They can also check their Phonebar version and updates in the Settings – About tab. 7. CTI best user experience The Phonebar is independent from underlying applications and can be integrated with any kind of Web or Windows application (Zendesk, SugarCRM, Salesforce and many others). 8. Monitoring Supervisors can monitor in Realtime the Agents’ activities on the Phonebar and get offline Reports based on the Agent KPI. Supervisors can also use the Whisper & Barge in feature using the Phonebar for quality monitoring purposes. 9. Click to dial Available the easy and powerful click to dial function, in order to improve Agent efficiency! 10. Omni Channel integrated With a single click, the Phonebar will open the browser and login the Agent to his Motion Omni Desktop web interface.   Contact us to get the installation link of the latest XCALLY Motion Phonebar version...

read more