IVR SCRIPT – LOYAL ENGAGEMENT

Joe is a customer who called your call center to get information about his orders or anything else few days ago. Alicia, one of your call center agent, managed the call and provides many useful information to Joe.
Some days later Joe calls again to retrieve another piece of information: it would be nice if he can talk with Alicia again, because she already did it the last time!
This is exactly what the XCALLY Loyal Engagement feature helps you to do: increasing the probability the customer will talk with the last agent managing his/her interaction in the past.

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Callback Feature

The Call Back is an application that allows customers waiting in a queue to leave their phone number so that the call center can call him/her when agents are available. Here some configuration that you can create and manage through the Cally Square IVR designer:

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xCALLY Shuttle new release!

 Improved Dashboard and Real Time sections: new widgets Deep control on the Agents Sessions Integrations: new trigger for Unmanaged Calls and Zendesk Voice Ticket Faster access and rating for the call recordings  Agents can now use their direct phone numbers Call Groups & Pickup Groups Define IVR conditions based on multi-time intervals Please do not hesitate to contact our passionate Team for more information! Get started now – xCALLY Shuttle free...

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