The role of AI in optimizing the operations of an omnichannel contact center
May 26
Over the years, contact centers have undergone a profound transformation: from simple call centers, which handled only telephone calls, they have become omnichannel contact centers. In this article, we will explore how AI is changing the […]
Whatsapp for customer service: benefits and opportunities
May 4
Whatsapp has become one of the most widely used means of communication in the world, with more than 2 billion monthly active users. This instant messaging platform was initially created for communicating between friends and family, […]
Chatbots are artificial intelligence (AI) programs designed to simulate human conversations through a messaging platform. Chatbots can be integrated in various ways, from websites to messaging applications, from social media to email, to provide customer assistance […]
The availability of a 24/7 phone service has become a necessity for many companies that aim to provide high-quality customer service, especially for customer service-related services. What is 24/7 availability and why is it important for […]
Case study: how artificial intelligence helps contact center management
January 23
In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the […]
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