GUI

xCALLY Contact Center Suite is easy to use and powerful to offer high level performances. SIMPLE: three elements to manage you customer care 1. XPB: XCALLY PHONE BAR: the SIP Voice over IP CTI phone bar. Available as an integrated Desktop Application, WebRTC asterisk call center software or even integrated with external IP phones 2. WEB MANAGER GUI: Web based configuration interface HTML5 and RESPONSIVE to manage your Inbound, Oubound and Blended services using both Desktop and Mobile browsers. 3. WEB REPORTS: Real Time and Off Line Report interface (available through the Web Browser and now even in our Mobile Business Intelligence Suite) POWERFUL: 3rd party API integration Furthermore, XCALLY is fully open to third part integrations. Many deployments have already been accomplished using xCALLY and external CRM, ERP, and Service Desk Ticketing tools, so offering integrated services like Incoming Call PoP-ups, Click2Dial and agent scripting. The xCALLY GUI is a call center verticalization, fully integrated with the Asterisk Open Source engine. Moreover it is totally indipendent from the Asterisk release! Interested in a quote or more information? Do not hesitate to contact us!  ...

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Web Call Center Multichannels

Top news: xCALLY is now also available using WebRTC telephone bar for contact center agents! The WebRTC call center CTI phone bar allows your call center agents to connect the XCALLY Shuttle engine using Google Chrome on multiple platforms (Windows, Mac, Linux etc…) and benefits from the native xCALLY integration with 3rd party applications like Zendesk, SugarCRM, Salesforce or even your custom app. “Our mission is to keep our call center software simple and powerful for everyone and everywhere…” Stay tuned with us and contact us to try the last releases… The Web Call Engagement Widget is developed especially for for the Asterisk Call Center and 3rd party CTI software. It allows to your contact center agents to manage all their multi-channel interactions from the xCALLY Shuttle Web Dashboard: voice over web, chat, email notification and soon available many other social connectors. xCALLY WebRTC is the simple and effective Channel, providing a Unified Agent Desktop experience to your agents, and a real multichannel experience to your customers. Interested in a quote or more information? Do not hesitate to contact us!...

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