About XCALLY

The xCALLY suite is a complete multi channel solution for Inbound, Outbound and Blended Contact Centers.  xCALLY is a turnkey Customer Care Suite solution, Responsive and Asyncronous software, integrated with the Asterisk™ Open Source PBX, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more. Available on a Virtual Machine or Dedicated Servers, along with different price models, based on perpetual licenses, monthly or annually service fee or a pure pay per use model. xCALLY: the pure and genuine call center software. The Asterisk Omnichannel...

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xCALLY phone bar: hidden layout

The new xCALLY telephone bar v.3 2014 introduces the hidden feature to provide the contact center agents the possibility to quickly hide the phone bar, thus to benefit from a full desktop usage. The Asterisk call center agents will be able to manage live phone calls using a run time pop-up which will come-up as soon as a voice interaction is needed. At any time it will be possibile to retrieve the standard behaviour, thus showing again the telephone bar on top of the screen. The new phone bar capability is available for all the customers using the xCALLY v3 auto-update feature. Please do not hesitate to contact our passionate Team for more...

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Call center software

xCALLY is the solution for your Customer Care and Contact Center. Fully Asterisk™ integrated, the most famous Open Source Call Routing Engine, xCALLY has been developed to offer a powerful CTI Phone bar, along with Inbound Multi-Campaigns, Outbound and Blended configurations, to build the best scalable and reliable call center software. xCALLY is a full Multi-Channel solution, that means it provides your customer care the interations using standard PSTN, or VoIP calls, Advanced Web Calls, Web Chats and more… using the pop-up integration with powerful external CRM or Ticketing Systems for your Service Desk. xCALLY is aimed to optimize the agent user experience, along with reach the best SLA and KPI for your customer care. ITIL best pratice model is followed during the service lifecycle in providing xCALLY support, starting from the service strategy, design, moving to the transition, operation and continual service improvement. Finally xCALLY provide call center software at affordable prices. Video Screencast Interested in a quote or more information? Do not hesitate to contact...

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Web Call Center Multichannels

Top news: xCALLY is now also available using WebRTC telephone bar for contact center agents! The WebRTC call center CTI phone bar allows your call center agents to connect the XCALLY Shuttle engine using Google Chrome on multiple platforms (Windows, Mac, Linux etc…) and benefits from the native xCALLY integration with 3rd party applications like Zendesk, SugarCRM, Salesforce or even your custom app. “Our mission is to keep our call center software simple and powerful for everyone and everywhere…” Stay tuned with us and contact us to try the last releases… The Web Call Engagement Widget is developed especially for for the Asterisk Call Center and 3rd party CTI software. It allows to your contact center agents to manage all their multi-channel interactions from the xCALLY Shuttle Web Dashboard: voice over web, chat, email notification and soon available many other social connectors. xCALLY WebRTC is the simple and effective Channel, providing a Unified Agent Desktop experience to your agents, and a real multichannel experience to your customers. Interested in a quote or more information? Do not hesitate to contact us!...

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