xCALLY Chat

xCALLY chat channel has been released! We are pleased to announce the first version of the new xCALLY Chat channel, including: – Full integration with the xCALLY agent client telephone bar for the best unified agent experience. – Live Chat easy to be setup – Web administration panel to setup: – On line and Off line chat behaviour – Web form fields customization – Proactive engagement: open the live chat windows after a certain time interval or define mouse over triggers – Reporting: aggregation and chat transcript xCALLY chat is provided as a module for xCALLY, the Asterisk call center  software! Full documentation about the xCALLY asterisk call center chat is available...

read more

Social Contact Center

xCALLYmpp extends you channels in order to offer a complet Social Contact Center suite. Besides Facebook channel, also Google+ is now supported! xCALLYmpp is the xCALLY innovative Client Addon to offer a complete Social MultiChannel User experience. Totally based on our XMPP framework it exploits the best performance of the Windows Presentation Foundation graphics together with the enhanced Smart Distribution Engament. xCALLYmpp allows you contact center agents to logon with your Company Facebook Page, Google Talk and more, so to be available to Chat using the best Social Networks and XMPP servers. Furthermore the xCALLUmpp PRO release will notify each agents as soon as a new contact/customer/prospect would like to Chat with you. In order to estabilish the Chat Engagement, the Agent can confirm the Chat PoP-UP appearing on the screen and start Chat with the contact! xCALLYmpp is a unique xCALLY Client Addon able you to browse along you Facebook Page Contacts, your GTalk Community or you XMPP Live Chat Service and to manage the Chat dispatching through your agents. Interested in a quote or more information? Do not hesitate to contact us! xCALLY Multi Channels screencast...

read more