Frustrated Customers and Stressed Agents? Introduce the Call Back system in your Call Centre!

Improve your Customer Experience avoiding long waiting times in the Queue; allow your Customers to schedule a Callback in case they don’t want to wait on hold. You have just to set properly the Callback block in your IVR Cally Square project: in a simple callback configuration, the Customer will be automatically called when one Agent is available; in a scheduled callback configuration, the Customer can specify when he would like to be called again (for example if he digits “15” it means that 15 minutes later the system will automatically call him and connect him with one available Agent). Call Center Call Back software is one the many advanced features available in the XCALLY solution for your customer care. Improve your Customer experience now! Contact our team for additional info and to get the complete...

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Call back advanced

xCALLY Plus IVR and Dialer plan comes now with the Advanced Callback capability included. Combining the power of the new Drag and Drop Cally Square IVR for Asterisk and the xCALLY predictive automatic outbound module, it is now possibile to invoke the xCALLY Call back scripts during a call flow. A typical application can be an IVR message asking the customer, waiting too long in a queue, if he/she wants to continue or just press a digit to be called back as soon as possibile, or many other call back applications. Likewise, it’s possible to place a call back form on your web site, so to call the xCALLY call back scripts. Both the IVR call back and the web site call back forms can benefit from the xCALLY outbound module, to manage the customer recalling using the fine predictive algorithms. Please do not hesitate to contact our passionate Team for more...

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